Shipping policy

SHIPPING METHODS AND CHARGES

Our online business hours are Monday-Friday, 9am-5pm. All orders are dispatched from our warehouse located on the Gold Coast QLD, Australia. For all shipping enquiries, please feel free to email us.

We endeavour to process orders within 1-3 business days. Please note during sales periods there may be a slight delay with processing your order. 

 

DOMESTIC (WITHIN AUSTRALIA)

Regular (Australia Post) 
$9 flat rate - Delivery estimate, 3-7 business days from dispatch. 

Express (Australia Post) 
$15 flat rate - Delivery estimate, 1-5 business days from dispatch. 

Calculate estimated delivery time from postcode 2486 here.

 

INTERNATIONAL

Express (Australia Post)*
Shipping rate calculated at checkout. Delivery estimate, 2-5 business days from dispatch.

Standard (Australia Post)*
Shipping rate calculated at checkout. Delivery estimate, 5-10
business days from dispatch.

* Some countries can only be shipped to via Australia Post. 
*** All orders offer tracking and this will be advised once the package is dispatched from our warehouse. For more information about your upcoming delivery, please visit: 

• The Australia Post tracking page here  

TAXES AND DUTIES

Any taxes and duties payable in countries outside of Australia will be added to your order total and paid at checkout. 

SHIPPING DELAYS

Please note that your order may be subject to delays outside of Alfie Est. 2011 control. Shipping delays can be a result of customs clearances, holiday periods, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express delivery where possible. 

LOST PARCELS

Alfie offers tracking for all orders, however Alfie Est 2011 does not accept responsibility for goods lost in transit or goods that have been delivered with a valid proof of delivery. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post.